Request changes as soon as possible and include the order number, exact item, current quantity, requested quantity, and any address correction. A change is easiest before payment and preparation. After packing or carrier handover, stock, payment, shipping, documentation, or address restrictions may prevent it.
What must be recalculated
Adding, removing, or changing a product can affect stock, volume discount, parcel weight, shipping method, customs documents, and final payment. An address change can affect the carrier, destination zone, remote-area fee, tax treatment, or import eligibility.
| Order stage | Likely handling |
|---|---|
| Before final confirmation | Products, quantities, address, shipping, and total can be reviewed together |
| After confirmation, before payment | A revised summary and total should be issued |
| After payment, before packing | Availability and payment difference must be reconciled |
| During packing | Change may delay dispatch or require repacking |
| After carrier handover | Product changes are no longer possible; address changes depend on the carrier |
Send one complete change request rather than several partial messages. Use this format: order number; add/remove/change; exact product link or SKU; old and new quantity; corrected recipient details; deadline or urgency; preferred action if the change cannot be made.
Do not pay a difference until the revised total and instructions are confirmed. If a refund or credit is due, keep the written adjustment with the order record.
FAQ
Can I add a product after payment? Possibly before packing, subject to stock, shipping recalculation, and payment of the confirmed difference.
Can I change the address after dispatch? It is not guaranteed. Contact the carrier and K-COSMOPROF immediately.
Will a change delay shipping? It can, especially if stock, payment, packing, or documents must be redone.
Can I change to another injectable product? Only after exact product eligibility, documentation, price, and professional approval are reconfirmed.