An item shown in an order can become unavailable before payment or packing because stock is checked manually, quantities change, or a batch is no longer suitable for dispatch. K-COSMOPROF should confirm the change before payment or shipment and ask the buyer whether to wait, remove the item, change the quantity, or approve a suitable alternative.
Your options
| Option | Best when | Check before confirming |
|---|---|---|
| Wait for restock | The exact product matters and timing is flexible | Expected availability, expiry, price, and whether the rest of the order will wait |
| Remove the item | The order can proceed without it | Revised product total, shipping cost, and refund/payment adjustment |
| Reduce quantity | Partial stock is useful | Available batch, expiry, final quantity, and revised total |
| Choose an alternative | The purchasing need can be met by another product | Manufacturer, format, ingredients, pack size, authorisation, storage, and price |
| Split shipment | Some items are urgent | Additional freight, customs entries, and separate tracking numbers |
Never assume that two professional or injectable products are interchangeable. A substitution requires explicit buyer approval and, where relevant, approval from the responsible licensed professional. The revised order should name the exact replacement, quantity, batch/expiry information available at that stage, price difference, and shipping impact.
Before accepting a substitute, compare the reason for purchase, product classification, presentation, concentration or specifications, storage, destination authorisation, and total landed cost. A cheaper unit may have a different pack size or minimum order.
If payment has already been sent, wait for a written revised summary. It should show whether the difference is credited, refunded, or applied to another item. Do not send an additional amount until the new total and payment instructions are confirmed.
FAQ
Will K-COSMOPROF replace an item automatically? A material substitution should be approved by the buyer before dispatch.
Can the rest of the order ship first? Ask for a split-shipment quote. It may add freight and customs costs.
Does an out-of-stock label mean the product is discontinued? Not necessarily. It may be temporarily unavailable; ask for current status.
What if I do not want the suggested replacement? Choose removal, waiting, quantity revision, or another approved option.